Terms & Conditions

Booking Policy

Booking online or via phone will require a payment of 100 % of the total treatment value to secure your booking. Payments are non-refundable, however can be used as credit for a future booking if you need to reschedule.

For Gift vouchers or prepaid orders, please call the spa to make a booking and provide the certificate or order number to secure your booking. Should your gift voucher or prepaid order be below the total value, the remaining balance will need to be paid to secure the booking.

Cancellations & Rescheduling Policy

Should you need to cancel or reschedule your appointment, in consideration for other clients who are wanting to secure an appointment we ask you to please do this as soon as possible.

We ask as a courtesy for at least 24hours notice during business hours to cancel or reschedule your appointment.

Cancelled and rescheduled appointments that do not provide the required 24 hours notice, will forfeit the total cost of your treatment/s pre-paid deposit, gift voucher and/or online order payment.

No- Show Policy

No-shows for a booking will result in 100% of your booking deposit being redeemed, gift voucher or online order payment being used as payment for the total value of your treatment/s that were scheduled.

You can safely store multiple card details on your personal client profile through our secure Phorest booking software, making all of your future bookings with Blue Lagoon Float & Spa simple and super quick, or authorise us to charge your nominated card for applicable late cancellation or no-show fees in accordance with our booking policy. This authorisation applies to appointments made at any Blue Lagoon location operating within our shared booking system.”

PROMOTIONAL OFFERS

All Promotional offers advertised have a 1yr expiry policy this includes BLUE FRIDAY SALES

GIFT VOUCHERS

Gift vouchers or pre purchased treatments purchased outside of any promotional offers have a 3-year expiry date unless otherwise noted

Arrival Time

Please arrive at least 10-15mins prior to your appointment start time to relax in our lounge and sip on a cup of tea, fill in a consultation form (if new client), and visit the restroom or changerooms prior. Spa Treatment times are scheduled specifically and may result in reduced treatment time if you arrive late to respect the following guest bookings.

Consent

Parental/guardian consent is required under 16 years of age, they must also accompany them into the treatment room whilst having their treatment.

Zero Gravity Massage

Age restriction for this service is 18+

Non-Refund Policy for Prepaid Spa Services

Thank you for choosing Blue Lagoon Float and Spa for your wellness and relaxation needs. To ensure the best service and availability for all our clients, we have established the following non-refund policy for funds deposited into client accounts for spa services.

1. Prepaid Services and Deposits

Clients may choose to deposit money into their spa account for future services. These funds can be used for any of our spa treatments, products, or packages.

2. Non-Refundable Deposits

All funds deposited into a client’s account are non-refundable. Once a deposit is made, it cannot be withdrawn or refunded for cash. This policy applies to all prepaid amounts, regardless of the method of payment (credit card, debit card, cash, etc.).

3. Transfer and Use of Funds

Service Transfers: Deposited funds can be transferred between different services
Client Transfers: Funds can be transferred to another client’s account with written authorization from the original depositor.
Product Purchases: Deposited funds can be used to purchase spa products.

4. Expiration of Funds

Deposited funds into one's account or any pre purchased online treatments will expire 2 years after date of purchase.

5. Cancellations and Rescheduling

Our standard cancellation and rescheduling policy applies to all appointments booked using prepaid funds. Clients must provide a minimum of 24 hours' notice during our business hours if rescheduling or cancelling bookings to avoid a fee. Failure to provide adequate notice will result in a deduction of the total service fee from the prepaid funds.

6. Policy Changes

We reserve the right to modify this non-refund policy at any time. Clients will be notified of any significant changes to the policy.

By depositing funds into your account at Blue lagoon Float and Spa you acknowledge and agree to the terms of this non-refund policy.

Prices are subject to change Without Notice; please refer to our website for current rates.

Thank you for your understanding and cooperation. We look forward to providing you with the best spa experience.

Regards,

Management